Service Delivery Policy
Last updated · 1 April 2026
Nature of service
The Royal Relax is an in-person wellness service. No physical goods are shipped. "Delivery" refers to either a session at one of our vetted partner studios, or a certified therapist arriving at the address you provide with a complete professional massage setup — table, linens, oils, and ambient lighting.
Global coverage
We currently operate in 40+ countries across North America, Europe, the Middle East, Asia-Pacific, Oceania, Africa and South America. Serviceability inside each city is confirmed at the time of booking based on the address. For destinations outside our standing network, our concierge dispatches a senior specialist on 24–72 hours notice.
Dispatch and arrival timelines
- Same-day bookings: therapist dispatched within 60 minutes of confirmed booking, subject to availability.
- Scheduled bookings: therapist arrives within a 15-minute window of the confirmed slot.
- Operating hours: rolling 24/7 concierge across every timezone.
Delays
If unforeseen circumstances (traffic, weather, therapist illness) delay arrival by more than 20 minutes, our concierge will contact you to reschedule or dispatch a replacement therapist. You may cancel a delayed booking at no charge.
Access requirements
Please ensure the therapist can access the address (security clearance, parking, lift access). If access cannot be granted within 20 minutes of arrival, the booking is treated as a no-show under our Refund Policy.
Contact
For any delivery-related concern, contact support@theroyalrelax.com or call +1 (302) 555-0180. Concierge is available 24/7 across every timezone.