Question 1

Where does the session take place?

Accepted Answer

Two ways. In-studio at one of our vetted partner spas, or in-residence — hotel suite, private home, yacht or serviced office. Our therapist arrives with a professional-grade portable table, linens, oils and ambient lighting.

Question 2

Which countries do you cover?

Accepted Answer

The Royal Relax operates in 40+ countries across North America, Europe, the Middle East, Asia-Pacific, Oceania, Africa and South America. Anywhere else, our concierge dispatches a specialist on request.

Question 3

How are your therapists vetted?

Accepted Answer

Every The Royal Relax therapist is KYC-verified with government ID, background-screened, and holds professional massage credentials with luxury spa experience. Clients complete in-app identity verification before full therapist details unlock — mutual safety by design.

Question 4

How much does a session cost?

Accepted Answer

Prices are shown in your local currency at the top of every page based on the country you selected. A small booking fee confirms the appointment; the balance is paid after the session directly to your therapist by card, cash or local digital wallet.

Question 5

Can I choose my therapist's background?

Accepted Answer

Yes. During booking you can request Indian, Russian, Thai, Balinese, Swedish, Japanese, Australian, Brazilian or Any preference — we match the closest specialist based on city availability.

Question 6

How does The Residency membership work?

Accepted Answer

A flat monthly rate unlocks five 90-minute credits with senior therapists, priority booking windows and dedicated concierge support. Unused credits expire at month-end.

Question 7

What if I need to reschedule?

Accepted Answer

Reschedule up to 4 hours before your session at no cost via the app or concierge. Cancellations inside 4 hours forfeit the booking fee only.

Question 8

Do you serve hotels and private residences?

Accepted Answer

Both. Our concierge liaises directly with hotel staff or your household team to arrange arrival, parking, and setup discreetly.

Question 9

How do you handle safety and discretion?

Accepted Answer

Mutual KYC for therapists and clients, SOS protocol for both parties, GPS-verified arrival, private in-residence booking (no public walk-ins), and NDAs on request. See our Customer Safety and Therapist Safety pages.

Question 10

What payment methods do you accept?

Accepted Answer

The booking fee is collected online via a PCI-compliant gateway. Session balances settle in your local currency — cash, card or local digital wallet — depending on your country.

Question 11

Do you offer gift cards or corporate wellness?

Accepted Answer

Yes. Contact support@theroyalrelax.com for bespoke gift experiences, occasion packages, and corporate residency programs.

Question 12

What if I have a medical condition?

Accepted Answer

Please disclose any conditions during booking. Our clinical lead reviews sensitive cases and matches you with a therapist trained for your specific needs.

Answered plainly.